Hines Media Co.

By booking a session with Hines Media, clients agree to the following policies.

Booking & Payment

For sessions requiring a remaining balance, the balance must be paid by the due date listed on the invoice. Hines Media reserves the right to cancel or postpone a session if payment has not been completed.

Final images will not be delivered while an outstanding balance remains.

Cancellations & Rescheduling

Please provide at least 48 hours' notice when requesting to reschedule a portrait session.

Event cancellations or rescheduling requests should be made as early as possible.

Rescheduling is subject to photographer availability.

Repeated cancellations or last-minute changes may require an additional booking fee.

Weather

Outdoor sessions may be rescheduled when weather conditions make the session unsafe or significantly affect the quality of the photographs.

Weather related decisions will be made as close to the session date as reasonably possible.

Late Arrivals

Please arrive on time and ready for your session.

Your session begins at the scheduled start time. Late arrival does not automatically extend the session and may result in less shooting time.

Clients arriving significantly late may need to reschedule.

Turnaround Time

Typical delivery times are:

**Portraits:** approximately 2–3 days

**Events:** approximately 2–4 days

**Real Estate:** approximately 24–48 hours

Turnaround times may vary depending on the size and complexity of the project.

Rush delivery may be available for an additional fee.

Image Selection & Editing

Hines Media selects the strongest photographs from each session for final editing and delivery.

Not every photograph taken during a session will be delivered.

Final images may receive adjustments including exposure, color, cropping, contrast, and other professional editing.

Extensive retouching or major image manipulation may require an additional fee.

Galleries & Downloads

Final images will be delivered through a private online gallery unless another delivery method has been agreed upon.

Clients are responsible for downloading and backing up their photographs before the gallery expires.

Events

Clients are responsible for informing Hines Media of important moments, individuals, or photographs they want prioritized during an event.

While every reasonable effort will be made to capture requested moments, specific photographs cannot be guaranteed due to circumstances outside the photographer's control.

Travel & Parking

Additional travel fees may apply to locations outside the standard service area.

Client Responsibility

Clients are responsible for arriving prepared for their session, including clothing, hair, makeup, props, and any other personal items.

For real estate photography, properties should be clean, staged, and photo-ready before the scheduled appointment.

Hines Media is not responsible for cleaning, staging, or moving large furniture during a real estate session.

Photographer Cancellation

If Hines Media must cancel a session due to illness, emergency, equipment failure, or another unavoidable circumstance, the client will be offered a rescheduled session or an appropriate refund for services that were not provided.

Questions

If you have questions about any of these policies before booking, please contact Hines Media before submitting payment.